Frequently Asked Questions

ORDERS & SHIPPING

How do I check my order status?
Visit okleyboutique.com and log in to your account to track your order. You’ll receive email updates once your order ships.

What shipping options are available?
We offer standard and expedited shipping. Delivery times vary based on location and product availability.

Can I change or cancel my order?
Orders cannot be modified or canceled once processed. Please review your cart carefully before checkout.

RETURNS & EXCHANGES

What’s your return policy?
Unworn, undamaged items in original packaging can be returned within 30 days. Start your return at okleyboutique.com.

How long do refunds take?
Refunds are processed within 5–7 business days after we receive your return.

PRODUCTS & WARRANTY

Do your products come with a warranty?
Yes. Warranty coverage varies by product. Learn more at okleyboutique.com.

How do I clean my Oakley sunglasses?
Use a microfiber cloth and lens cleaner. Avoid abrasive materials.

TECHNICAL SUPPORT

How do I update my Oakley device firmware?
Download the latest firmware via the Oakley app or okleyboutique.com.

Why is my device not pairing?
Ensure Bluetooth is enabled and the device is charged. Reset the device if needed.

ACCOUNT & PAYMENT

How do I reset my password?
Click “Forgot Password” on the login page at okleyboutique.com.

What payment methods do you accept?
We accept major credit cards, PayPal, and other regional options.

AUTHENTICITY

How do I spot counterfeit Oakley products?
Purchase only from okleyboutique.com or authorized retailers to guarantee authenticity.